Frequently Asked Questions

How do I order through your website?

Online orders aren’t available just yet, but feel free to drop us an email at b2bsales@suns.com.sg - we’d be happy to assist. Our online ordering system will be launching soon! Stay tuned.

How do we start a project with you?

Just start by filling in our enquiry form here.

Even if you’re not fully sure what you want yet, share whatever you can, and our team will get in touch to guide you through the next steps and help shape the project together.

What does your company do, exactly?

We create elegant, fine porcelain ware (custom is our love language), refined fragrances, and jewelry that tells a story. If you're a retailer, hotel, brand, or corporate client who wants to add a touch of beauty to your world, we’re your people.

Who do you typically work with?

We have partnered with luxury retailers, hospitality brands, lifestyle curators, event planners, gifting consultants, and corporate clients looking to impress from local to overseas clients.

Can you do custom designs?

That’s our specialty! Whether it’s a custom motif, shape, colour, logo, or a full collection, we work closely with you to bring your vision to the table. Learn more by getting in touch here.

What is the minimum order quantity (MOQ)?

MOQ depends on the product type and the level of customization. For fully bespoke porcelain, we typically start at 200.

Got a smaller order in mind? Let’s chat, we might just be able to make it work.

What will the lead time be for custom orders?

Generally, 8-12 weeks for porcelain, depending on complexity. Please enquire with us for a more thorough and exact timeline.

Do you ship internationally?

Yes, we’ve packed fragile things for many clients. We ship worldwide, and can handle logistics or work with your freight partners.

Can I get samples first?

Yes, we offer samples for most products. Some are complimentary, others may have a fee (which can often be credited toward your first order). Custom samples may require a small setup cost as well. 

I don’t know what I need — just that I want something beautiful.

You’re at the right place. Whether it’s for a boutique, gifting program, retail collection, or guest experience, tell us what you’re dreaming of. We’ll help shape it (into porcelain, if need be).

I do not need a bulk purchase, can I just purchase an item for myself?

Of course! Email us at b2bsales@suns.com.sg and our team will be happy to help you on your order.