Introduction
SUNS PTE. LTD. ("SUNS", "we" or "us") take the privacy of your information seriously. This privacy policy (“Privacy Policy”) applies to all users of our website at www.suns.com.sg (the "Website") and governs data collection, processing and usage in compliance with the Personal Data Protection Act 2012 (No. 26 of 2012) of Singapore ("PDPA"). By using the Website, you consent to the data practices described in this Privacy Policy. Capitalized terms that are not defined in this Privacy Policy have the meaning given to them in our Terms and Conditions.
Information Collected from All Visitors to our Website
We will obtain “Personal Information” about you when you visit us, and “Personal Information” means data, whether true or not, about an individual who can be identified either (a) from that data; or (b) from that data and other information to which we have or are likely to have access. While the specific types of Personal Information you submit through our Website may vary depending on the relevant product provided and whether you maintain an account with us, there are 7 broad categories of Personal Information which are collected by us:
Name;
Identity Data, which includes your country or residence, job title, age, marital status and/or gender;
Contact Data, which includes your e-mail address, fax and/or telephone number;
Transaction Data, which includes your credit card details, your billing address, your mailing address or the mailing address of the intended recipient of your order, payments and orders to and from you, and other details of products that you have purchased from us;
5. Usage Data, which includes information about how you use our Website (including the time you visit our Website, the duration of your visit, the types of products you are searching for and/or how you are searching for such products);
6. Marketing and Communications Data, which includes your interests, feedback, survey responses, preferences in receiving marketing materials from us and your communication preferences, as well as your preferences for particular products; and
7. Technical Data, which includes your Internet Protocol (IP) address, the internet device identity or media access control address of your device, information regarding the manufacturer, model or operating system of the device that you use and/or information about the web browser that you use to access our Website.
How we collect your Personal Information
We collect your personal Information:
1. Directly from you. You may give us your Identity, Contact, Profile and Transaction Data when you do any of the following (whether on your own behalf or on behalf of your organisation):
a. use our Website;
b. create an account on our Website;
c. enter into a contract with us or purchase our products;
d. apply for or enquire about our Website or products;
e. participate in a promotion, survey, event or other marketing campaign organised by us;
f. subscribe to our newsletters or alerts;
g. request marketing materials to be sent to you; or
h. contact us -- for example, if you get in touch to give us some feedback.
2. From your authorised representatives. We may also collect your Identity, Contact, Profile and Transaction Data from your authorised representatives. These include persons whom you have authorised and persons who have been validly identified as acting on your behalf pursuant to our security procedures.
3. When you interact with our Website. As you interact with our Website, we may automatically collect your Technical Data. We may collect such Personal Information by using website cookies.
4. Third parties or publicly available sources. We may receive your Personal Information from third parties which are located in various countries. These include:
a. Technical Data from analytics providers such as Google, advertising networks and social media platforms such as LinkedIn, Twitter and Facebook; and
b. Contact and Transaction Data from providers of technical, payment and delivery services.
Use of Personal Information
We may collect and use your Personal Information for any or all of the following purposes:
To register you as a new customer;
To verify your identity;
To process and deliver your order(s);
To manage your account, including managing payments, fees and charges and collecting and recovering money owed to us;
To manage our relationship with you and gather your feedback;
To administer, operate, provide, maintain and protect our business and our Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data, as well as ensuring that unauthorised users do not access the information on our Website, and to provide general statistics regarding user of the Website);
7. To deliver relevant content and advertisements to you and measure or understand the effectiveness of the advertising we serve you;
8. To make suggestions and recommendations to you about products or services that may be of interest to you;
9. To send you relevant information about our events, news announcements or promotions;
10. To enable you to complete a survey or participate in a promotion, survey, event or other marketing campaign organised by us.
11. To contact you in relation to all of the above;
12. To comply with any applicable laws, regulations, codes of practice, guidelines or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
13. Any other purposes for which you have provided the information;
14. To process, and where necessary, respond to your application, enquiry or request;
To inform or update you of other products or services available from SUNS and its affiliates, where you have consented to be contacted for such purposes;
To update you on changes to the Website;
Any other incidental business purpose related to or in connection with the above.
The purposes listed above may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).
Change of Purpose
We will only process your Personal Information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
If there is any change in the purposes for which we collect your Personal Information, we will inform you of such change by way of email. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at suns.feedback@suns.com.sg. If we need to use your Personal Information for an unrelated purpose, we will notify you and will explain the legal basis which allows us to do so as well as obtain your consent to the use of your Personal Information for such purpose where we are required to do so by law.
Non-disclosure
SUNS does not sell, rent, lease, or release your Personal Information to third parties. SUNS may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique Personal Information is not transferred to the third party without your explicit consent.
Disclosure of Personal Information
SUNS may disclose or share your Personal Information to our affiliates and third parties in limited circumstances set out below:
1. We may share your Personal Information with our trusted partners, suppliers, agents or contractors in connection with services they perform for us (such as to help us perform statistical analysis, send you email or provide customer support) or pursuant to agreements with our trusted partners, suppliers, agents or contractors;
2. We may share your Personal Information with third parties to comply with a legal obligation or requirements, when we believe in good faith that an applicable law requires it, at the request of government authorities conducting an investigation, to verify or enforce our contractual rights or other applicable policies, to detect and protect against fraud or any technical or security vulnerabilities, to respond to an emergency, to protect the rights, property, safety or security of third parties and visitors to our website or the public, to protect and defend the rights or property of SUNS; and to act under exigent circumstances to protect the personal safety of users of our Website, or the general public.
3. In the event that we sell or buy any business or assets, in which case we may disclose your Personal Information to the prospective seller or buyer of such business or assets; and if the Website or substantially all of its assets are acquired by a third party, in which case Personal Information held by us about you will be one of the transferred assets.
4. If any bankruptcy or reorganisation proceeding is brought by or against us, all such information will be considered an asset of ours and as such it is possible they will be sold or transferred to third parties.
Retention of Information
We only retain your Personal Information for as long as is necessary for us to process your Personal Information as described above. However, please be advised that we may retain some of your Personal Information after you cease to use our services, for instance if the data is necessary to meet our legal obligations, such as retaining the information for tax and accounting purposes.
In some circumstances we may anonymise your Personal Information (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Use Of Cookies
The Website uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard drive by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
Cookies on the Website may be used to ensure a smooth user experience, perform analytics, and for showing relevant advertisements. Please note that third parties (such as analytics software) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. The Website uses Google Analytics. Please refer to http://www.google.com/policies/privacy/partners to find out more about how Google uses data when you use our website and how to control the information sent to Google.
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to access all or parts of our Website or to fully experience the interactive features of the Website.
Security Of Your Personal Information
We strive to maintain the safety of your Personal Information. Any payment transactions will be encrypted using SSL technology. Unfortunately, no internet-based service is completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our site; any transmission is at your own risk. Once we have received your Personal Information, we will use commercially reasonable precautions and reasonable security features to try to prevent unauthorised access (eg, data breach), collection, use, disclosure, copying, modification, or disposal, or similar risks, and we periodically review our security measures.
Access to, Updating, and Non-Use of Your Personal Information
Subject to the exceptions referred to in section 21(2) of PDPA, you have the right to request a copy of the Personal Information that we hold about you. If you would like a copy of some or all of your Personal Information, please send an email to suns.feedback@suns.com.sg. We may make a small charge for this service.
We want to ensure that your Personal Information is accurate and up to date. If any of the Personal Information that you have provided to SUNS changes, for example if you change your email address, name or contact number, please let us know the correct details by sending an email to suns.feedback@suns.com.sg. You may ask us, or we may ask you, to correct Personal Information you or we think is inaccurate, and you may also ask us to remove Personal Information which is inaccurate.
You have the right to ask us not to collect, use, process, or disclose your Personal Information in any of the manner described herein. We will usually inform you (before collecting your Personal Information) if we intend to use your Personal Information for such purposes or if we intend to disclose your Personal Information to any third party for such purposes. You can give us notice of your intention to halt the collection, use, processing, or disclosure of your Personal Information at any time by contacting us at suns.feedback@suns.com.sg.
Links to Other Websites
Our Website may contain links to other websites. This Privacy Policy only applies to this Website, and we are not responsible for the privacy practices or the content of other websites.
Changes To This Statement
SUNS will occasionally update this Privacy Policy to reflect customer feedback. SUNS encourages you to periodically review this Privacy Policy to be informed of how SUNS is protecting your information. Your continued use of our Website constitutes your acknowledgement and acceptance of such changes.
Contact Information
We welcome your comments regarding this Privacy Policy. If you believe that we have not adhered to this Privacy Policy, please contact us at suns.feedback@suns.com.sg.
Last updated on 2 March 2023.
Introduction
SUNS PTE. LTD. ("SUNS", "we" or "us") take the privacy of your information seriously. This privacy policy (“Privacy Policy”) applies to all users of our website at www.suns.com.sg (the "Website") and governs data collection, processing and usage in compliance with the Personal Data Protection Act 2012 (No. 26 of 2012) of Singapore ("PDPA"). By using the Website, you consent to the data practices described in this Privacy Policy. Capitalized terms that are not defined in this Privacy Policy have the meaning given to them in our Terms and Conditions.
Information Collected from All Visitors to our Website
We will obtain “Personal Information” about you when you visit us, and “Personal Information” means data, whether true or not, about an individual who can be identified either (a) from that data; or (b) from that data and other information to which we have or are likely to have access. While the specific types of Personal Information you submit through our Website may vary depending on the relevant product provided and whether you maintain an account with us, there are 7 broad categories of Personal Information which are collected by us:
Name;
Identity Data, which includes your country or residence, job title, age, marital status and/or gender;
Contact Data, which includes your e-mail address, fax and/or telephone number;
Transaction Data, which includes your credit card details, your billing address, your mailing address or the mailing address of the intended recipient of your order, payments and orders to and from you, and other details of products that you have purchased from us;
5. Usage Data, which includes information about how you use our Website (including the time you visit our Website, the duration of your visit, the types of products you are searching for and/or how you are searching for such products);
6. Marketing and Communications Data, which includes your interests, feedback, survey responses, preferences in receiving marketing materials from us and your communication preferences, as well as your preferences for particular products; and
7. Technical Data, which includes your Internet Protocol (IP) address, the internet device identity or media access control address of your device, information regarding the manufacturer, model or operating system of the device that you use and/or information about the web browser that you use to access our Website.
How we collect your Personal Information
We collect your personal Information:
1. Directly from you. You may give us your Identity, Contact, Profile and Transaction Data when you do any of the following (whether on your own behalf or on behalf of your organisation):
a. use our Website;
b. create an account on our Website;
c. enter into a contract with us or purchase our products;
d. apply for or enquire about our Website or products;
e. participate in a promotion, survey, event or other marketing campaign organised by us;
f. subscribe to our newsletters or alerts;
g. request marketing materials to be sent to you; or
h. contact us -- for example, if you get in touch to give us some feedback.
2. From your authorised representatives. We may also collect your Identity, Contact, Profile and Transaction Data from your authorised representatives. These include persons whom you have authorised and persons who have been validly identified as acting on your behalf pursuant to our security procedures.
3. When you interact with our Website. As you interact with our Website, we may automatically collect your Technical Data. We may collect such Personal Information by using website cookies.
4. Third parties or publicly available sources. We may receive your Personal Information from third parties which are located in various countries. These include:
a. Technical Data from analytics providers such as Google, advertising networks and social media platforms such as LinkedIn, Twitter and Facebook; and
b. Contact and Transaction Data from providers of technical, payment and delivery services.
Use of Personal Information
We may collect and use your Personal Information for any or all of the following purposes:
To register you as a new customer;
To verify your identity;
To process and deliver your order(s);
To manage your account, including managing payments, fees and charges and collecting and recovering money owed to us;
To manage our relationship with you and gather your feedback;
To administer, operate, provide, maintain and protect our business and our Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data, as well as ensuring that unauthorised users do not access the information on our Website, and to provide general statistics regarding user of the Website);
7. To deliver relevant content and advertisements to you and measure or understand the effectiveness of the advertising we serve you;
8. To make suggestions and recommendations to you about products or services that may be of interest to you;
9. To send you relevant information about our events, news announcements or promotions;
10. To enable you to complete a survey or participate in a promotion, survey, event or other marketing campaign organised by us.
11. To contact you in relation to all of the above;
12. To comply with any applicable laws, regulations, codes of practice, guidelines or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
13. Any other purposes for which you have provided the information;
14. To process, and where necessary, respond to your application, enquiry or request;
To inform or update you of other products or services available from SUNS and its affiliates, where you have consented to be contacted for such purposes;
To update you on changes to the Website;
Any other incidental business purpose related to or in connection with the above.
The purposes listed above may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).
Change of Purpose
We will only process your Personal Information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
If there is any change in the purposes for which we collect your Personal Information, we will inform you of such change by way of email. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at suns.feedback@suns.com.sg. If we need to use your Personal Information for an unrelated purpose, we will notify you and will explain the legal basis which allows us to do so as well as obtain your consent to the use of your Personal Information for such purpose where we are required to do so by law.
Non-disclosure
SUNS does not sell, rent, lease, or release your Personal Information to third parties. SUNS may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique Personal Information is not transferred to the third party without your explicit consent.
Disclosure of Personal Information
SUNS may disclose or share your Personal Information to our affiliates and third parties in limited circumstances set out below:
1. We may share your Personal Information with our trusted partners, suppliers, agents or contractors in connection with services they perform for us (such as to help us perform statistical analysis, send you email or provide customer support) or pursuant to agreements with our trusted partners, suppliers, agents or contractors;
2. We may share your Personal Information with third parties to comply with a legal obligation or requirements, when we believe in good faith that an applicable law requires it, at the request of government authorities conducting an investigation, to verify or enforce our contractual rights or other applicable policies, to detect and protect against fraud or any technical or security vulnerabilities, to respond to an emergency, to protect the rights, property, safety or security of third parties and visitors to our website or the public, to protect and defend the rights or property of SUNS; and to act under exigent circumstances to protect the personal safety of users of our Website, or the general public.
3. In the event that we sell or buy any business or assets, in which case we may disclose your Personal Information to the prospective seller or buyer of such business or assets; and if the Website or substantially all of its assets are acquired by a third party, in which case Personal Information held by us about you will be one of the transferred assets.
4. If any bankruptcy or reorganisation proceeding is brought by or against us, all such information will be considered an asset of ours and as such it is possible they will be sold or transferred to third parties.
Retention of Information
We only retain your Personal Information for as long as is necessary for us to process your Personal Information as described above. However, please be advised that we may retain some of your Personal Information after you cease to use our services, for instance if the data is necessary to meet our legal obligations, such as retaining the information for tax and accounting purposes.
In some circumstances we may anonymise your Personal Information (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Use Of Cookies
The Website uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard drive by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
Cookies on the Website may be used to ensure a smooth user experience, perform analytics, and for showing relevant advertisements. Please note that third parties (such as analytics software) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. The Website uses Google Analytics. Please refer to http://www.google.com/policies/privacy/partners to find out more about how Google uses data when you use our website and how to control the information sent to Google.
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to access all or parts of our Website or to fully experience the interactive features of the Website.
Security Of Your Personal Information
We strive to maintain the safety of your Personal Information. Any payment transactions will be encrypted using SSL technology. Unfortunately, no internet-based service is completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our site; any transmission is at your own risk. Once we have received your Personal Information, we will use commercially reasonable precautions and reasonable security features to try to prevent unauthorised access (eg, data breach), collection, use, disclosure, copying, modification, or disposal, or similar risks, and we periodically review our security measures.
Access to, Updating, and Non-Use of Your Personal Information
Subject to the exceptions referred to in section 21(2) of PDPA, you have the right to request a copy of the Personal Information that we hold about you. If you would like a copy of some or all of your Personal Information, please send an email to suns.feedback@suns.com.sg. We may make a small charge for this service.
We want to ensure that your Personal Information is accurate and up to date. If any of the Personal Information that you have provided to SUNS changes, for example if you change your email address, name or contact number, please let us know the correct details by sending an email to suns.feedback@suns.com.sg. You may ask us, or we may ask you, to correct Personal Information you or we think is inaccurate, and you may also ask us to remove Personal Information which is inaccurate.
You have the right to ask us not to collect, use, process, or disclose your Personal Information in any of the manner described herein. We will usually inform you (before collecting your Personal Information) if we intend to use your Personal Information for such purposes or if we intend to disclose your Personal Information to any third party for such purposes. You can give us notice of your intention to halt the collection, use, processing, or disclosure of your Personal Information at any time by contacting us at suns.feedback@suns.com.sg.
Links to Other Websites
Our Website may contain links to other websites. This Privacy Policy only applies to this Website, and we are not responsible for the privacy practices or the content of other websites.
Changes To This Statement
SUNS will occasionally update this Privacy Policy to reflect customer feedback. SUNS encourages you to periodically review this Privacy Policy to be informed of how SUNS is protecting your information. Your continued use of our Website constitutes your acknowledgement and acceptance of such changes.
Contact Information
We welcome your comments regarding this Privacy Policy. If you believe that we have not adhered to this Privacy Policy, please contact us at suns.feedback@suns.com.sg.
Last updated on 2 March 2023.
